Return Policy
Return & Refund Policy
At Palmood, your comfort and satisfaction matter to us. If something doesn’t feel right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in original condition
- All tags and hygiene liners must be attached
- Items must be returned in their original packaging
- For hygiene reasons, swimwear must be tried on over underwear. Any items showing signs of wear cannot be accepted.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Items without hygiene liners
- Worn, washed, or damaged items
- Sale or final-sale items (if applicable)
- Exchanges
Need a different size or color?
We’re happy to offer exchanges, subject to availability. Please contact us first so we can reserve your item.
Refunds
Once we receive and inspect your return:
- You’ll be notified via email
- Approved refunds will be issued to your original payment method
- Processing may take 5–10 business days, depending on your bank
Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll make it right.
How to Start a Return
Email us at [your support email] with:
- Your order number
- The item(s) you wish to return
- Reason for return